The Diefenbunker Museum is located at 3929 Carp Road, Ottawa, Ontario and is on unceded and unsurrendered Indigenous land.
We at the Diefenbunker are committed to accommodating your needs to the best of our abilities. We acknowledge that there are pre-existing barriers within our building such as ledges, lips, and stairs that may make it difficult to access some rooms. Please read details below on existing barriers and accommodations in place.
We welcome inquiry, feedback, and resources regarding accessibility and accessibility improvement by email at firstname.lastname@example.org or by phone at 613-839-0007.
A wheelchair is available for use upon request.
There is an accessible push button for the main entrance doors.
A stair lift is available in the “A” stairwell of the museum to access all storeys. The lift is for use by wheelchair users, those with limited mobility, or anyone who is unable to use the stairs fully or partially. The lift cannot be used for strollers — the best way to get around underground is with a baby carrier. Please ask a staff member for assistance if you need to use the stair lift.
Certified service animals trained to carry out tasks for persons with disabilities are allowed into the museum accompanied by their designated handler. Emotional support, companion, or therapy animals are not permitted.
Animals pose additional risks to the integrity of our museum and national historic site and its artifacts within.
400 Level – Main Level
400 Level Map
Blast Tunnel – The floor of the Blast Tunnel is slightly concave and may be uneven in places. There is a grate across the floor near the entrance.
Entrance – The entrance to the museum consists of three (3) short rubber ramps that are one (1) inch in height.
Welcome Desk – The Welcome Desk is located on a raised platform with the edge of the desk at the edge of the platform. The desk is about four (4) feet in height.
Decontamination Showers – The decontamination showers consist of four (4) raised barriers that reach one (1) foot in height. These barriers are labelled with yellow and black tape.
Exit – The exit from the museum consists of one (1) barrier. This barrier is one (1) inch in height.
300 Level Map
Federal Warning Centre – The Federal Warning Centre consists of raised, theatre-style seating that requires going up stairs. This has a large floor area and everything can be seen from the floor level.
Ottawa Semi-Automatic Exchange (OSAX) – The entrance/exit to OSAX consists of a ramp leading up to a one (1) inch floor barrier that is labelled with yellow and red tape. The exit/entrance from OSAX requires going down 3 steps.
CBC Studio – The entrance to the CBC Studio consists of a one (1) inch ground barrier. The CBC Studio sits at a higher height than the hallway floor.
Federal Warning Centre
200 Level Map
CANEX – The entrance to CANEX consists of a one (1) inch ground barrier that is labelled with yellow and black tape.
100 Level – Bottom Level
100 Level Map
Food Storage/Morgue – The entrance into the Food Storage/Morgue requires going down three (3) steps and going through a door. The other side of the door has a one (1) foot high ground barrier that is labelled with yellow and black tape.
400 Level – Main (Top) Floor
There are three public washrooms available on the 400 Level. One washroom is fully accessible and includes an adult change table. The other two are single-user, all-gender washrooms (not fully accessible).
There is one public washroom available on the 300 Level. This is a single-user, all-gender washroom (not fully accessible).
There are two public washrooms available on the 200 Level. One is a large men’s washroom with multiple stalls and urinals (not fully accessible). The other is a large women’s washroom with multiple stalls (not fully accessible).
There are no washrooms on the 100 Level.
All other washrooms that exist in the facility are no longer suitable for public use.
Accessible Washroom (400 level)
Accessible Washroom (400 level)
Single-User Washroom (300 level)
Men’s Washroom (200 level)
Women’s Washroom (200 level)
Transportation & Parking
Please note that the Diefenbunker is not accessible by bus.
The Diefenbunker has on-site parking that is completely free. There is accessible parking to the left of the front doors, and overflow parking just before the library.
All Diefenbunker staff can speak and write fluently in English. Individual staff who speak French are available.
We offer free Audio Guides which are available in nine different languages:
If you have additional questions about how we can accommodate you on your visit, please contact our team by email at email@example.com or by phone at 613-839-0007.